Return policy
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot unfortunately offer any refund or exchange.
To be returned, your article must be unused and in the state you received. It must also be in its original packaging.
The return of certain types of goods is not authorized. Thus, perishable foodstuffs, such as food, flowers, newspapers or magazines, cannot be returned.
Other articles whose return is not authorized:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Once your return has been received and inspected, we will send you an email to tell you that we have received the returned article. We will also tell you if your refund is approved or refused.
If it is approved, your refund is then processed and your initial credit or means of payment card is automatically credited within a few days.
Delayed or missing reimbursements (if applicable)
If you have not yet received a refund, first review your bank account.
Then contact the company issuing your credit card, because the official display of your refund may take some time.
Then contact your bank. The display of a refund is often preceded by a processing period.
If you have carried out all these procedures and you have still not received your refund, contact us at the following address: hola@elmatheofficial.com
Solid or promotion items (if applicable)
Only items at normal prices are refundable. Unfortunately, the articles sold or on promotion are not.
Exchanges (if applicable)
We only replace the initially defective or damaged items. If you must replace yours with the same article, send us an email to hola@elmatheofficial.com And send your article to: Rue de la Côte 9, Neuchâtel, 2000, Switzerland.
Gifts
If the item was marked as a gift at the time of purchase and if you were sent to you directly, you will receive a gift credit of a value equivalent to that of the returned item. Once the article is returned, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person causing the gift has been sent the order in order to put it back later, it is to She that we will send the refund and she will therefore know that you have returned her gift.
Dispatch
To return your product, you must send it to the following postal address: rue de la Côte 9, Neuchâtel, Neuchâtel, 2000, Switzerland.
The shipping costs related to the return of your item are your responsibility. They are not refundable. If you receive a refund, the cost of shipping the return will be deducted.
Depending on where you live, the time to receive your exchange product may vary.
If you send an item worth more than 80.- CHF/USD/EUR, we recommend that you use a shipping monitoring service or have your shipment. We do not guarantee that we will receive the returned article.
You have questions ? Do not hesitate to contact us : hola@elmatheofficial.com